Contact
Have a question about an order, want to suggest a producer, or simply want to say hello? Write to us.
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We reply personally to every message, usually within 48 working hours.
Everything you need to know before ordering.
Why isn't Terroir Radical a conventional shop?
Because every wine we sell comes from a specific producer and a specific harvest. We are not a warehouse: we are a direct bridge between you and the person who made the wine.
When you buy at TR, we start the chain: we contact the producer, the producer sends us the wine, we check it and we ship it to you. It takes a few extra days, but what you receive is always authentic, fresh and traceable to its origin.
Do you hold your own stock?
No. Every order is activated in real time. We work with small-run producers and limited harvests, and we prefer not to accumulate stock so that you always receive the wine in the best possible condition — straight from the winery.
What steps does my order follow?
- You place the order and the payment is confirmed.
- TR contacts the producer and checks the stock of that vintage.
- The producer sends the wine to Terroir Radical.
- TR checks, packs and protects every bottle.
- We ship the wine with TIPSA tracking and notify you by email.
When am I charged for the order?
At the time of purchase. If there is any problem — out of stock, vintage not available — we refund 100% of the amount within 24–48 hours at most.
Which payment methods do you accept?
We accept all major cards (Visa, Mastercard, American Express) through Stripe. Payments are SSL-encrypted. TR never stores your card details.
How much does shipping cost?
The shipping price depends on the number of bottles in the order. Carrier: TIPSA.
| Number of bottles | Shipping cost (VAT included) |
|---|---|
| 1 to 6 bottles | €7.95 |
| 7 to 12 bottles | €11.20 |
| More than 12 bottles | No-obligation quote |
| Any order of €90 or more | Free |
How long will it take to receive my wine?
The whole process usually takes 2 to 3 working days from order confirmation.
Slower than Amazon? Yes. But what you receive has gone straight from the winery to your hands — no intermediate warehouse, no aged stock.
Do you ship to all of Spain? And to Europe?
We ship to all of mainland Spain and Portugal. For shipments to the Balearic Islands, Canary Islands, Ceuta, Melilla or Europe, contact us at hola@terroirradical.es and we'll work out a quote.
How does the wine arrive? Is it protected?
Yes. Every order is packed with individual dividers, a reinforced box and security tape. If any bottle is damaged, contact us within 48 hours with photos and the order number.
What happens if the wine I bought has sold out?
We email you straight away with two options:
- New vintage available: we let you know and wait for your confirmation.
- No production: we refund 100% within 48 hours at most. No questions asked, no fees.
The wine arrived in poor condition. What should I do?
Contact us within 48 hours of receipt:
- Send an email to hola@terroirradical.es
- Attach photos of the damaged bottle and the package.
- Include the order number.
We send you a replacement or refund you in full, as you prefer.